We Offer Fast, Low Cost Shipping On All Orders
We pride ourselves on our fast, affordable shipping. In fact, we offer free shipping on ALL orders over $75 - no exceptions!
We Ship Anywhere Within The Continental US
PupLife ships to all lower 48 states. We do not ship to Alaska, Hawaii or outside of the U.S. Please provide a reliable, physical address to accept your package delivery. We do not ship to Army Post Offices (APO) or Fleet Post Offices (FPOs) at this time.
Most Orders Ship Same Day
Most PupLife products ship out from our warehouse on the same day - at the latest 48 hours. Exceptions include most Dog Beds
and Dog Tags
(usually 3-5 days), Personalized Dog Bowls
(usually 2-3 weeks) and Personalized Dog Collars
(also 2-3 weeks). If your order contains multiple products from different manufacturers, your order may ship in multiple parcels. These packages may arrive on different days.
We Ship Via USPS, UPS & FedEx
PupLife ships via USPS (First Class or Priority Mail), UPS Ground and/or Federal Express Ground. PupLife will select the appropriate carrier to deliver your package(s), depending on your order’s contents, weight, size and destination. We do not offer expedited shipping at this time.
Where’s My Stuff?
Most orders ship within 48 hours, however it is not unusual for a large order to ship within 3-5 business days. Don’t worry, your order is important to us and we are working to ship it out as soon as possible! If any item is back ordered, we will contact you via e-mail to let you know your options. You will receive an official shipping notification via e-mail as soon as your order ships. If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us
for more information. We are here to help, and we respond to most e-mails within 1 business day.
Canceling Your Order Before It Ships
Change your mind? No problem. You may cancel any order, provided it has not shipped. Please note that we charge a $5 processing fee to cover our transaction costs on cancelled orders. The fee will be deducted from the refund. Orders cancelled after shipment may be returned for store credit, as detailed in our Returns Policy
Non-deliverable, Refused or Unclaimed Orders
Packages returned to PupLife as non-deliverable, refused or unclaimed for any reason will be processed as a standard return. You may review our Returns Policy
for more information.
PupLife has a hassle free Return Policy. You may return ANY PupLife item (excluding edible items and customized items) in new, unused condition for 100% product merchandise store credit, within 30 days of date of purchase - no questions asked.
We issue product merchandise credit as a rule. Merchandise credit may not be combined with other coupon codes or offers, and it must be used in in its entirety (no partial credit). Excessive returns (merchandise in excess of $500) in new, unused condition receive 70% product merchandise store credit and returns in excess of $750 receive 60% store credit. Items received after 30 days of date of purchase will be refused.
Please send your return to the following address:
P.O. Box 868
Saugatuck, Michigan 49453
Include your packing slip if possible along with your name, order number, phone number, and most importantly, your e-mail address.
We’ll inspect your return and (provided the item is in new, unused condition) promptly e-mail you a store merchandise credit coupon code equal to the product price paid. We must have your correct e-mail address in order to send you a store credit. Store credits are good for 90 days only and are not transferable.
Please note that we do not pay for return shipping. We recommend that you insure your return, in case your item is lost in the mail.Refunds To Your Credit Card
Requests for credit card refunds will be honored at our discretion. Please note that all credit card refunds will be assessed a 20% restocking fee. Sorry, no exceptions.UPS & FedEx Returns
If you are returning an item via UPS or FedEx, you will need a RA (Return Authorization) number before proceeding. To obtain your RA number, Contact Us
with your order information and we can guide you on how to proceed.
If We Sent You The Wrong Item
Try as we might, we are not perfect and once in a blue moon a mistake is made. If PupLife has sent you an incorrect item, please contact us immediately and we will work with you to remedy the situation. Do not ship your item back on your own before contacting us.
Important - Clean Your Item Carefully Before Returning
Please inspect and clean your return carefully before sending it back. For clothing items, we highly recommend cleaning your item thoroughly using a lint brush or gentle masking tape, followed by a detailed removal of small hair traces and/or lint using your fingers or a gentle brush.
Items returned in used or damaged condition (including dog hair, odors, scratches, or markings of any kind) receive a store credit coupon code equal to 50% of the product price paid.
To exchange an unwanted item for something else, simply return the unwanted product and use your merchandise credit to order a new one online. Easy!
Lupine Collar, Leash Or Harness Replacements
Lupine collars are guaranteed for life – even if chewed. If your pooch destroys a Lupine collar, simply mail it back to Lupine’s headquarters and they will send you a free replacement. Send your damaged Lupine collar, leash or harness to:
PO Box 1600
Conway, NH 03818
Include your name, mail address & email or phone number. Lupine will send you a replacement via US Mail, usually the next business day after your damaged item is received. There’s no need to send the original receipt.
The Bi-Fold Dog Ramp is Pet Gear’s most portable and compact ramp. This versatile dog ramp is the perfect choice for cars, SUVs and Mini-Vans alike.
Pet Gear’s Blue Portable Bi-Fold Dog Ramp folds quickly and easily. This dog ramp carries like a briefcase and can support animals up to 150 pound but it only weighs 14 pounds.
The carpet removes for easy cleaning. Ships apart and snaps together easily. A great all-around dog ramp from the legends at Pet Gear.