Frequently Asked Questions
We want your PupLife.com experience to be a great one. Here are answers to common questions about PupLife.com.
How Do I Create An Account?
Creating an account is a snap. Simply place your first order as a guest (using Guest Log In). When your order is complete, you will be given the option to save your information and create an account.
Can I Order By Phone?
We would love to have you as a happy PupLife customer. For the utmost accuracy we only accept orders via our secure online storefront. We have been online since 2003, we have an excellent customer service record, and we will do all we can to make your PupLife experience a great one.
Where Do You Ship To?
We ship within the continental U.S. only.
Can I Cancel My Order?
PupLife processes most orders as soon as they are placed. Therefore we are unable to cancel orders once you have submitted your order. You are welcome to return your PupLife products for store credit, as detailed in our Return Policy.
Where Is My Order?
Most orders ship within 48 hours, however it is not unusual for a large order to ship within 3-5 business days. Don’t worry, your order is important to us and we are working hard to ship your order as soon as possible. If any item is back ordered, we will contact you via e-mail to let you know your options.
You will receive an official shipping notification via e-mail as soon as your order ships. If you have ordered multiple items from different manufacturers, please note that some of your items may ship separately. These parcels may arrive on different days. If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us for more information. We are here to help, and we respond to most e-mails within 1 business day.
Can I Return An Item?
Please visit our Return Policy for complete information on returns and exchanges.
Is PupLife.com Secure?
Yes. Your purchases on PupLife.com are safe and secure. During the checkout process, we use secure socket layer (SSL) technology to encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. The SSL layer technology appears on check out pages where financial data is transferred. You will see a tiny gold lock icon in the bottom left or right of your browser when you are on a SSL page. For more, visit our Privacy/Security page for details.
Do You Sell Wholesale?
We do not sell wholesale at this time.
Simply Send Us An E-Mail. We respond to all e-mails within one business day and we will do our best to make your PupLife.com experience a great one!