We want your PupLife.com experience to be a great one. Here are answers to common questions about PupLife.com.
Is PupLife.com Secure?
Yes. Your purchases on PupLife.com are safe and secure. During the checkout process, we use secure socket layer (SSL) technology to encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. The SSL layer technology appears on check out pages where financial data is transferred. You will see a tiny gold lock icon in the bottom left or right of your browser when you are on a SSL page.
How Do I Cancel My Order?
Change your mind? No problem. You may cancel any order, provided it has not shipped already. Please note that we charge a $5 processing fee to offset our transaction costs and order processing on cancelled orders. This amount will be deducted from your refund total.
Orders cancelled after shipment may be returned for store credit, as detailed in our Hassle Free Return Policy.
Where Is My Order?
Most orders ship within 48 hours, however it is not unusual for a large order to ship within 3-5 business days. Don’t worry, your order is important to us and we are working hard to ship your order as soon as possible. If any item is back ordered, we will contact you via e-mail to let you know your options.
You will receive an official shipping notification via e-mail as soon as your order ships. If you have ordered multiple items from different manufacturers, please note that some of your items may ship separately. These parcels may arrive on different days.
If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us for more information. We are here to help, and we respond to most e-mails within 1 business day.
Do You Sell Wholesale?
We do not sell wholesale at this time.
All Return Related Questions
Check out our legendary Hassle Free Return Policy for complete information.
All Shipping Related Questions
Please visit our Shipping Information page.
Can I Order By Phone?
In order to serve you with the utmost accuracy and speed, we process orders exclusively through our web site, PupLife.com.
Have a question or comment? Simply Send Us An E-Mail.
We respond to all e-mails within one business day and we will do our best to make your PupLife.com experience a great one!
