Free Shipping On All $75 Orders
We Offer Fast, Low Cost Shipping On All Orders
We pride ourselves on our fast, affordable shipping. In fact, we offer free shipping on ALL orders over $75 - no exceptions!
We Ship Anywhere Within The Continental US
PupLife ships to all lower 48 states. We do not ship to Alaska, Hawaii or outside of the U.S. Please provide a reliable, physical address to accept your package delivery. We do not ship to Army Post Offices (APO) or Fleet Post Offices (FPOs) at this time.
Most Orders Ship Same Day
Most PupLife products ship out from our warehouse on the same day - at the latest 48 hours. Exceptions include most Dog Beds and Dog Tags (usually 3-5 days), Personalized Dog Bowls (usually 2-3 weeks) and Personalized Dog Collars (also 2-3 weeks). If your order contains multiple products from different manufacturers, your order may ship in multiple parcels. These packages may arrive on different days.
We Ship Via USPS, UPS & FedEx
PupLife ships via USPS (First Class or Priority Mail), UPS Ground and/or Federal Express Ground. PupLife will select the appropriate carrier to deliver your package(s), depending on your order’s contents, weight, size and destination. We do not offer expedited shipping at this time.
Where’s My Stuff?
Most orders ship within 48 hours, however it is not unusual for a large order to ship within 3-5 business days. Don’t worry, your order is important to us and we are working to ship it out as soon as possible! If any item is back ordered, we will contact you via e-mail to let you know your options. You will receive an official shipping notification via e-mail as soon as your order ships. If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us for more information. We are here to help, and we respond to most e-mails within 1 business day.
Canceling Your Order Before It Ships
Change your mind? No problem. You may cancel any order, provided it has not shipped. Please note that we charge a $5 processing fee to cover our transaction costs on cancelled orders. The fee will be deducted from the refund. Orders cancelled after shipment may be returned for store credit, as detailed in our Returns Policy.
Non-deliverable, Refused or Unclaimed Orders
Packages returned to PupLife as non-deliverable, refused or unclaimed for any reason will be processed as a standard return. You may review our Returns Policy for more information.